Delivery & returns
Delivery & Returns Policy
Bleddy Cheek Cards – Proper Cornish. Proper Rude.
We want your Bleddy Cheek Cards to arrive looking ansome and ready to make someone laugh!
Here's everything you need to know about delivery, returns and refunds.
Delivery information
Where do we deliver?
We currently deliver anywhere the bleddy Royal Mail allow.
All orders are carefully packaged to help ensure your greeting cards arrive in excellent condition.
Delivery costs
Our delivery charges are charged at cost.
Delivery charges are clearly displayed at checkout before you complete your purchase.
Processing and dispatch times
We aim to dispatch orders within 5 working days of receiving payment.
Orders placed on weekends or bank holidays will normally be processed on the next working day.
During particularly busy periods, dispatch may take a little longer.
Delivery times
Once dispatched, delivery times are set by Royal Mail, and you can select the postage type at checkout. If we anticipate a significant delay, we'll contact you as soon as possible.
Unless otherwise agreed, your order will be delivered within 30 days of purchase.
Incorrect delivery addresses
Please double-check your delivery address before completing your order.
If you've made a mistake, contact us as soon as possible at hello@bleddycheek.com
We'll do our best to help before your order is dispatched.
If a parcel is returned to us because an incorrect address was supplied, additional postage charges may apply before we resend it.
This does not affect your statutory rights where a delivery problem is our responsibility.
Missing or delayed orders
If your order hasn't arrived within the expected delivery window, please contact us. We all know how bleddy awful the Royal Mail is.
We'll investigate the issue and work with you to resolve it.
If your order is lost in transit before delivery, we'll arrange an appropriate replacement or refund.
Returns and refunds
Changed your mind?
No problem! Sometimes a card seems like a brilliant idea until you remember your nan doesn't appreciate that sort of language. If you've changed your mind, you have the legal right to cancel most online purchases within 14 days of receiving your order, without giving a reason.
To cancel, email us at hello@bleddycheek.com within that period, clearly stating that you'd like to cancel your purchase. Once you've told us, you have a further 14 days to return your items to the address we provide. Please include your order number so we can identify your purchase.
Customers are responsible for the direct cost of returning unwanted items unless we agree otherwise.
We recommend obtaining proof of postage.
You're welcome to inspect your cards as you would in a shop. However, if they've been handled beyond what's reasonably necessary to inspect them and their value has been reduced, we may make an appropriate deduction from your refund.
Refunds
When you cancel within your statutory cancellation period, we'll refund the amount paid for the returned products, together with the original standard delivery charge where applicable.
If you selected a more expensive delivery service, we'll only be required to refund the cost of our standard delivery option.
Refunds will be issued using your original payment method unless otherwise agreed.
We'll process your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you've sent them back, whichever is earlier.
Damaged, faulty or incorrect items
Bleddy hell! That's not supposed to happen.
We take care when preparing and packing every order, but occasionally things can go wrong.
If your greeting cards arrive damaged, faulty or different from what you ordered, please contact us at hello@bleddycheek.com
Include your order number and a description of the problem. Photographs can be helpful but are not essential to exercise your statutory rights.
We'll work with you to arrange an appropriate replacement, refund or other remedy in accordance with your consumer rights.
Where an item is faulty or incorrect, we will cover reasonable return postage costs where a return is necessary.
Your legal rights under the Consumer Rights Act 2015 are not affected by this policy.
Personalised or custom-made cards
If we offer personalised greeting cards made to your specifications, these may be exempt from the standard 14-day change-of-mind cancellation right.
However, personalised items that are faulty, damaged or not as described are still covered by your statutory consumer rights.
Order cancellations
If you need to cancel an order before it has been dispatched, please contact us as soon as possible.
We'll do our best to help.
If your order has already been dispatched, you can still exercise your statutory cancellation rights where applicable, following the returns procedure above.
Proper Cornish. Proper Rude. Bleddy good service.